Refund policy

Return and Refund Policy

Last updated: October 19, 2026

This policy applies to orders shipped within the United States from www.eronutrition.com.

1. Return window. You may request a return within 30 days of receiving your order.

2. Eligible items. We accept returns of unopened items for any reason, including if you change your mind, as long as the item is in its original sealed packaging. For health and safety reasons, opened products cannot be returned or refunded. Items that arrive damaged, defective, or incorrect can also be returned, as described in section 5.

3. Exchanges. We do not offer exchanges. To get a different item, return the original item for a refund and place a new order.

4. How to return an item. Email info@eronutrition.com with your order number and the reason for your return, and we will reply with return instructions. Returns are sent back by mail. We recommend a trackable shipping service, as we cannot confirm receipt of untracked packages.

5. Return shipping costs. We provide a free prepaid return shipping label for eligible returns. There is no restocking fee.

6. Refunds. After we receive and inspect your return, we will issue a refund to your original payment method within 7 days. Original shipping charges are non-refundable.

7. Damaged or lost shipments. If your order arrives damaged or is lost in transit, contact us at info@eronutrition.com within 7 days of the expected delivery date.

8. Subscriptions. To cancel a Subscribe & Save subscription, see our Cancellation Policy. Orders already charged follow this policy.

Questions: info@eronutrition.com or 801-210-8674.